Member Experience Specialist

Sam's Club; Washington (Washington County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Live Better U education benefit

Job summary

Sam's Club in Washington, PA is seeking a front-end associate to deliver member service, process purchases, and maintain the checkout area. You will assist members with product choices, guide self-checkout and mobile app usage, and handle payments, returns, and exchanges in line with policy.

The role emphasizes safety, merchandising, and customer-focused service. Ideal candidates have retail experience with front-end equipment and familiarity with mobile retail apps.

Qualifications

• Retail experience including operating front end equipment (e.g., cash register).
• Experience with mobile retail applications is preferred.

Responsibilities

• Provides member service and processes member purchases.
• Maintains checkout area and resolves member issues and concerns.
• Promotes Sam's Club products and services and assists with self-service technology guidance.
• Handles payments, returns, refunds, and exchanges per policy.
• Ensures safety, security, and cleanliness of entrances, exits, and merchandise zones.

Skills

Retail experience

Front end equipment

Cash register

Mobile retail apps

Job description

Sam's Club in Washington, PA is seeking a front-end associate to deliver member service, process purchases, and maintain the checkout area. You will assist members with product choices, guide self-checkout and mobile app usage, and handle payments, returns, and exchanges in line with policy.

The role emphasizes safety, merchandising, and customer-focused service. Ideal candidates have retail experience with front-end equipment and familiarity with mobile retail apps.