Member Experience Specialist

Taymax Group / Planet Fitness; United States; Sur place; USD 21 000 - 22 000; Plein temps

Résumé du poste

Planet Fitness member services role at Taymax Group, LP in St. Augustine, FL seeks a friendly, reliable representative to deliver exceptional member experiences. You’ll staff the front desk, greet members, process sign-ups and tours, and support the Club Manager.

The role emphasizes customer service, teamwork, and a passion for fitness. You’ll help maintain a clean, welcoming club environment while handling daily tasks and ensuring high standards of service.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsabilités

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions; Check members into the system; Take prospective members on tours; Sign up new members calculating rates and monthly payment amounts; Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Completing daily assigned within first hour of your shift.
• Helping complete priority cleaning list each day.
• Completing walk-around and bathroom checks periodically.
• Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Connaissances

Customer service

Front desk

Communication

Teamwork

Punctuality

Basic computer skills

Empathy

Formation

High School diploma/GED

Description du poste

Planet Fitness member services role at Taymax Group, LP in St. Augustine, FL seeks a friendly, reliable representative to deliver exceptional member experiences. You’ll staff the front desk, greet members, process sign-ups and tours, and support the Club Manager.

The role emphasizes customer service, teamwork, and a passion for fitness. You’ll help maintain a clean, welcoming club environment while handling daily tasks and ensuring high standards of service.