Member Experience Associate, Fitness Club

Jax Four Fitness, LLC; Jacksonville (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

Taymax Group is seeking a friendly Member Services Representative for a Planet Fitness location in Jacksonville, FL. The role involves greeting members, handling front desk tasks, tours for prospects, and signing up new members with accurate pricing and payments.

It requires a cheerful, reliable team player who is passionate about fitness and customer service. The position emphasizes excellent communication, punctuality, and the ability to manage member inquiries while maintaining a clean,

Qualifications

• Minimum 18 years of age or older.
• High School diploma or GED required.
• Customer service background preferred.
• Basic computer proficiency required.
• Punctuality and reliability are essential.
• Ability to work independently and as part of a team.
• Positive attitude with a passion for fitness and health.

Responsibilities

• Greet members, prospective members and guests with excellent customer service.
• Answer phones, assist callers with questions, check members into the system.
• Sign up new members, calculate rates and monthly payments.
• Assist the Club Manager with cash handling and drawer counts.
• Update member accounts and respond to inquiries promptly.
• Ensure club cleanliness and assist with daily tasks and safety checks.

Skills

Customer service

Front desk

Communication

Teamwork

Punctuality

Positive attitude

Empathy

Problem solving

Education

High School diploma/GED

Job description

Taymax Group is seeking a friendly Member Services Representative for a Planet Fitness location in Jacksonville, FL. The role involves greeting members, handling front desk tasks, tours for prospects, and signing up new members with accurate pricing and payments.

It requires a cheerful, reliable team player who is passionate about fitness and customer service. The position emphasizes excellent communication, punctuality, and the ability to manage member inquiries while maintaining a clean,