Overnight Member Experience Specialist

Penn Hills Fitness; Saint Augustine (FL); Sur place; USD 21 000 - 22 000; Temps partiel

Résumé du poste

Taymax Group, operator of Planet Fitness in Saint Augustine, FL, is seeking a Member Services Representative. You will greet members, handle front desk duties, process sign-ups, and tours, and ensure a positive member experience with a focus on service excellence.

Responsibilities include updating member accounts, answering questions professionally, and supporting club cleanliness and daily shift duties. Prioritize teamwork and customer care in a fitness-focused environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.

Responsabilités

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones and assisting callers.
• Check members into the system and sign up new members.
• Take prospective members on tours and calculate rates and monthly payments.
• Assist in maintaining neatness and cleanliness of the club.

Connaissances

Customer service

Communication

Teamwork

Punctuality

Formation

High School diploma/GED equivalent

Description du poste

Taymax Group, operator of Planet Fitness in Saint Augustine, FL, is seeking a Member Services Representative. You will greet members, handle front desk duties, process sign-ups, and tours, and ensure a positive member experience with a focus on service excellence.

Responsibilities include updating member accounts, answering questions professionally, and supporting club cleanliness and daily shift duties. Prioritize teamwork and customer care in a fitness-focused environment.