Front Desk Member Services Associate – Fitness Club

Penn Hills Fitness; Saint Augustine (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

Taymax Group, a Planet Fitness multi-unit franchisee, seeks a Member Services Representative in Saint Augustine, FL to deliver a high-level member experience at the front desk. You will greet members and guests, assist with tours, sign-ups, and account updates, and help maintain a clean, welcoming club environment.

You will handle calls, answer questions, and collaborate with Club leadership to resolve issues while demonstrating a positive, fitness-focused attitude and reliability.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Completing daily assigned within first hour of your shift.
• Helping complete priority cleaning list each day.
• Completing walk-around and bathroom checks periodically.
• Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Punctuality

Teamwork

Communication skills

Problem solving

Empathy

Education

High School diploma/GED

Job description

Taymax Group, a Planet Fitness multi-unit franchisee, seeks a Member Services Representative in Saint Augustine, FL to deliver a high-level member experience at the front desk. You will greet members and guests, assist with tours, sign-ups, and account updates, and help maintain a clean, welcoming club environment.

You will handle calls, answer questions, and collaborate with Club leadership to resolve issues while demonstrating a positive, fitness-focused attitude and reliability.