Member Services Front Desk Associate

Taymax Group / Planet Fitness; United States; On-site; USD 21,000 - 22,000; Full time

Job summary

Taymax Group, a Planet Fitness multi-unit franchise, is hiring a Member Services Representative in St. Augustine, FL.

The role centers on delivering a superior member experience, greeting clients, handling front desk duties, tours, sign-ups and payments while promoting a welcoming Judgement Free Zone environment. Responsibilities include updating member records, addressing questions, maintaining cleanliness, and supporting the Club Manager.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Punctuality and reliability are essential.
• Ability to work independently and in a team.
• Positive and upbeat attitude with passion for fitness.

Responsibilities

• Greet members, prospective members and guests and provide exceptional service.
• Handle front desk activities: answer phones, check in members, sign up new members and process payments.
• Assist Club Manager with cash handling as needed.
• Update and maintain member accounts and respond to questions or concerns.
• Maintain club cleanliness and complete daily tasks within the shift start hour.
• Support with cleaning and special projects as required.

Skills

Customer service

Basic computer proficiency

Punctuality

Teamwork

Positive attitude

Professional communication

Education

High School diploma/GED

Job description

Taymax Group, a Planet Fitness multi-unit franchise, is hiring a Member Services Representative in St. Augustine, FL.

The role centers on delivering a superior member experience, greeting clients, handling front desk duties, tours, sign-ups and payments while promoting a welcoming Judgement Free Zone environment. Responsibilities include updating member records, addressing questions, maintaining cleanliness, and supporting the Club Manager.