Member Experience Specialist

Guardian Credit Union; Troy (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Guardian Credit Union in Alabama is seeking a full-time Member Service/Teller to accurately process financial transactions in-branch, drive-thru, or by phone. The role emphasizes delivering friendly, confidential service and counseling on product selection to meet member needs.

Hours are full-time with some Saturdays. Responsibilities include assisting with opening accounts, processing loans, and helping members manage their financial needs while maintaining security and confidentiality.

Responsibilities

• Processes transactions, answers inquiries and resolves problems or discrepancies with member accounts.
• Obtains and accurately records information required for the provision of services.
• Maintains knowledge of credit union processes, products and services to assist members.
• Coaches and assists with training of other employees as needed.
• Identifies and recommends products and services for the benefit of members.
• Advises members about additional services or programs that might help.

Job description

Guardian Credit Union in Alabama is seeking a full-time Member Service/Teller to accurately process financial transactions in-branch, drive-thru, or by phone. The role emphasizes delivering friendly, confidential service and counseling on product selection to meet member needs.

Hours are full-time with some Saturdays. Responsibilities include assisting with opening accounts, processing loans, and helping members manage their financial needs while maintaining security and confidentiality.