Member Experience Banker

Guardian Credit Union; Alexander City (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Guardian Credit Union seeks a teller to accurately process transactions and advise members in person, via drive-thru, or by phone. You will counsel on products, assist with new accounts, and support consumer loans while maintaining confidentiality and professionalism.

The role emphasizes cross-training, member service excellence, and teamwork to meet branch and credit union goals. Full-time with some Saturdays required in Alabama).

Qualifications

• High School or better.
• Up to 6 months of similar or related experience.
• Equal Opportunity Employer.

Responsibilities

• Processes transactions, answers inquiries and resolves problems or discrepancies with member accounts.
• Maintains knowledge of credit union processes, products and services to assist members.
• Proactively identifies and recommends products and services for member benefit.
• Strives to improve efficiency and collaborates with leadership to reach goals.
• Ensures confidentiality and compliance with laws and security procedures.

Skills

Cash handling

Customer service

Cross-training

Communication

Education

High School or better

Job description

Guardian Credit Union seeks a teller to accurately process transactions and advise members in person, via drive-thru, or by phone. You will counsel on products, assist with new accounts, and support consumer loans while maintaining confidentiality and professionalism.

The role emphasizes cross-training, member service excellence, and teamwork to meet branch and credit union goals. Full-time with some Saturdays required in Alabama).