Member Experience Specialist

Wescom Central Credit Union; Torrance (CA); On-site; USD 33,000 - 47,000; Full time

Job summary

Wescom Central Credit Union in Torrance, CA, seeks a dedicated Member Services Representative to assist members with transactions, account information, and product referrals. You will help establish memberships and deposit accounts while delivering a high-quality experience.

This role involves cash handling, compliance with policies, and supporting cross-sell of Wescom Insurance Services and Wescom Financial Services. Strong interpersonal skills and accuracy are essential to success.

Qualifications

• High School graduate required.
• Previous financial industry and customer service experience preferred.

Responsibilities

• Process member transactions accurately (deposits, transfers, withdrawals) and provide account information.
• Promote products and services, including insurance and mortgage/refinance options, to deepen member relationships.
• Maintain cash handling standards and ensure accuracy in balancing cash drawers.

Skills

Customer service

Cash handling

Education

High School diploma

Tools

Microsoft Word

Excel

Outlook

Job description

Wescom Central Credit Union in Torrance, CA, seeks a dedicated Member Services Representative to assist members with transactions, account information, and product referrals. You will help establish memberships and deposit accounts while delivering a high-quality experience.

This role involves cash handling, compliance with policies, and supporting cross-sell of Wescom Insurance Services and Wescom Financial Services. Strong interpersonal skills and accuracy are essential to success.