Member Experience & Services Specialist

Wescom Central Credit Union; Signal Hill (CA); On-site; USD 35,000 - 49,000; Full time

Job summary

Wescom Central Credit Union in Signal Hill, CA is seeking a Member Service Representative to assist members with memberships, accounts, and everyday banking needs while delivering the Credit Union's Signature Experience. You will conduct interviews, process applications for accounts and loans, explain products, promote promotions, and guide members toward deeper engagement.

A High School diploma and prior financial/customer service experience are preferred.

Qualifications

• High School graduate.
• Previous financial industry and customer service experience preferred.

Responsibilities

• Provides a high level of service and maintains member satisfaction.
• Performs day to day transactions: deposits, withdrawals, transfers.
• Answers member inquiries and explains products and services.
• Processes applications for consumer loans and referrals for insurance/investment services.
• Maintains accuracy in cash handling and balance procedures.

Skills

Customer service

Communication

Cash handling

Education

High School diploma

Tools

Microsoft Word

Excel

CRM software

Job description

Wescom Central Credit Union in Signal Hill, CA is seeking a Member Service Representative to assist members with memberships, accounts, and everyday banking needs while delivering the Credit Union's Signature Experience. You will conduct interviews, process applications for accounts and loans, explain products, promote promotions, and guide members toward deeper engagement.

A High School diploma and prior financial/customer service experience are preferred.