Member Experience Specialist

Venture X Ashburn; Tacoma (WA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off

Free parking

Team-building events

Professional growth & training

Job summary

Venture X Ashburn seeks a Member Experience Associate to create a welcoming, hospitable environment for members and guests. You are the heartbeat of the community, handling front desk duties, inquiries, tours, and events with a professional, friendly demeanor.

The role requires 2–3 years in hospitality or customer service, on-site work Monday–Friday, and strong communication skills. Benefits include healthcare, PTO, and events, with base salary range listed.

Qualifications

• 2–3 years of hospitality or customer service experience preferred.
• Excellent written and verbal communication skills.
• Able to work on-site daily, Monday–Friday, 8:30am–5:30pm.

Responsibilities

• Greet members and guests entering the office.
• Answer phones and respond to missed calls; manage front desk inquiries.
• Attend to member requests and escalate when needed.
• Monitor location email and respond promptly; keep common areas clean.

Skills

Hospitality experience

Customer service

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

HubSpot

Yardi

Canva

Job description

Venture X Ashburn seeks a Member Experience Associate to create a welcoming, hospitable environment for members and guests. You are the heartbeat of the community, handling front desk duties, inquiries, tours, and events with a professional, friendly demeanor.

The role requires 2–3 years in hospitality or customer service, on-site work Monday–Friday, and strong communication skills. Benefits include healthcare, PTO, and events, with base salary range listed.