Senior Member Experience Specialist

PFCU; Perry (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

PFCU in Perry, MI is seeking an Experience Specialist to deliver exceptional service and accurate cash handling in a fast-paced branch. You will greet members, process transactions, educate on products, open accounts, and collaborate with team to support branch goals. Advancement opportunities exist across levels with performance.

The role emphasizes integrity, accuracy, and community-focused service. The position offers an hourly pay structure with opportunities for growth within the Operations

Qualifications

• High School Graduate or equivalent required.
• One year of similar or related experience preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet and welcome members in a courteous, professional manner.
• Process transactions with accuracy and security.
• Balance cash drawer and maintain records.
• Assist with basic account maintenance and product education.
• Support branch operations and customer service standards.

Skills

Cash handling

Customer service

Relationship building

Communication

Attention to detail

Education

High School Diploma or equivalent

Tools

Synergy

Instant Issue

DocuSign

Job description

PFCU in Perry, MI is seeking an Experience Specialist to deliver exceptional service and accurate cash handling in a fast-paced branch. You will greet members, process transactions, educate on products, open accounts, and collaborate with team to support branch goals. Advancement opportunities exist across levels with performance.

The role emphasizes integrity, accuracy, and community-focused service. The position offers an hourly pay structure with opportunities for growth within the Operations