Member Experience Specialist

Sam's West, Inc.; Springdale (AR); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k)

PTO & leave

Employee discounts

Tuition assistance

Job summary

Sam's Club in Springdale, AR is seeking a Front Line Member Services associate to provide member service, assist with payments, and maintain the checkout area. You will resolve member issues, promote Sam's Club products, guide customers with self-service technology, and ensure a safe, efficient shopping environment.

The role centers on delivering friendly service at the register, processing purchases, and supporting store operations while upholding company standards and safety guidelines.

Qualifications

• Retail experience including operating front end equipment (cash register).
• Experience with mobile retail applications.

Responsibilities

• Provide member service and resolve issues at checkout.
• Promote Sam's Club products and services to members.
• Process member purchases and assist with payments, returns, refunds, and exchanges according to policies.
• Maintain a safe, clean checkout area and assist with self-service technology.

Skills

Customer service

Cashier operations

Retail technology familiarity

Tools

POS system

Retail apps (mobile)

Job description

Sam's Club in Springdale, AR is seeking a Front Line Member Services associate to provide member service, assist with payments, and maintain the checkout area. You will resolve member issues, promote Sam's Club products, guide customers with self-service technology, and ensure a safe, efficient shopping environment.

The role centers on delivering friendly service at the register, processing purchases, and supporting store operations while upholding company standards and safety guidelines.