Member Experience Specialist

Sam's East, Inc.; Shreveport (LA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) and life insurance

Paid time off

Education benefits (Live Better U)

Job summary

Sam's Club in Shreveport, LA is seeking a front-end associate to provide member service, process purchases, and promote products and services. You will guide members on self-service technology, ensure a safe shopping environment, and assist with payments, returns and exchanges while maintaining organized merchandise areas.

The role emphasizes attentiveness to member needs, zone management, loss prevention, and collaboration with management to deliver a positive shopping experience.

Responsibilities

• Provides member service and assists with purchasing decisions.
• Maintains checkout area and processes member purchases.
• Assists with payments, returns, refunds, and exchanges per policies.
• Follows safety standards and reports unsafe situations.
• Maintains merchandise and zones the area.
• Interacts with members and acknowledges needs, offering guidance on self-service tech.
• Delivers training and communicates policies to associates.

Skills

Retail experience

Front end equipment

Mobile retail apps

Job description

Sam's Club in Shreveport, LA is seeking a front-end associate to provide member service, process purchases, and promote products and services. You will guide members on self-service technology, ensure a safe shopping environment, and assist with payments, returns and exchanges while maintaining organized merchandise areas.

The role emphasizes attentiveness to member needs, zone management, loss prevention, and collaboration with management to deliver a positive shopping experience.