Member Experience Specialist

Navy Federal Credit Union; Pace (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Navy Federal Credit Union seeks a capable member service associate to support a wide range of banking functions in Pace, FL. You will help members open accounts, process deposits and loan payments, and resolve routine service requests while adhering to regulations and security standards.

This role emphasizes building relationships, cross-selling opportunities, and teamwork in a fast-paced environment. Training is provided, with multiple branch locations referenced for staffing needs.

Qualifications

• Experience building relationships with members and colleagues
• Strong research, analytical, and problem-solving abilities
• Ability to work independently and in a team setting
• Capable of maintaining composure in high-production environments
• Able to navigate multiple banking systems efficiently
• Good judgment and decision-making capabilities
• Willingness to adapt to change in a dynamic environment
• Strong verbal and written communication skills with members

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with relevant regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Skills

Relationship building

Research & problem solving

Independence & teamwork

Adaptability

Systems navigation

Communication (verbal & written)

Job description

Navy Federal Credit Union seeks a capable member service associate to support a wide range of banking functions in Pace, FL. You will help members open accounts, process deposits and loan payments, and resolve routine service requests while adhering to regulations and security standards.

This role emphasizes building relationships, cross-selling opportunities, and teamwork in a fast-paced environment. Training is provided, with multiple branch locations referenced for staffing needs.