Member Experience Specialist

Navy Federal Credit Union; Virginia Beach (VA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

TalentQuest employee referral program

Job summary

Navy Federal Credit Union in Virginia Beach seeks a Member Services Associate to provide basic counseling on deposits, loans, and other financial products, and to assist members with opening and maintaining accounts under supervision.

You will process routine transactions, resolve simple discrepancies, identify cross-service opportunities, follow regulations, and support team members as experience grows, while ensuring secure handling of cash and negotiable instruments.

Qualifications

• Experience building relationships through rapport, trust and tact.
• Strong research, analytical and problem-solving skills.
• Ability to work independently and in a team.
• Ability to stay composed in a high-production, changing environment.
• Experience navigating multiple systems and evolving technologies.
• Sound judgment and informed decision-making.
• Comfort with change initiatives in a dynamic workplace.
• Clear verbal and written communication to engage members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Skills

Relationship building

Research & problem solving

Independent work

Adaptability to change

Systems navigation

Judgment & decision making

Effective communication

Job description

Navy Federal Credit Union in Virginia Beach seeks a Member Services Associate to provide basic counseling on deposits, loans, and other financial products, and to assist members with opening and maintaining accounts under supervision.

You will process routine transactions, resolve simple discrepancies, identify cross-service opportunities, follow regulations, and support team members as experience grows, while ensuring secure handling of cash and negotiable instruments.