Member Experience Specialist

Planet Fitness - PF Baseline Fitness; Saint Paul (MN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Health, Dental and Vision Insurance

Advancement Opportunities

Job summary

A leading company in the fitness industry is seeking a Customer Service Representative to enhance member experiences and manage front desk operations. The role requires providing exceptional service, assisting with member inquiries, and contributing to a positive club environment. Candidates should demonstrate strong communication and problem-solving skills, along with a commitment to customer satisfaction.

Qualifications

• Strong customer service skills.
• Honesty and good work ethic.
• Ability to communicate effectively.

Responsibilities

• Greet and assist members and guests.
• Handle front desk tasks and member check-ins.
• Resolve member service issues as needed.

Skills

Customer Service

Listening

Problem Solving

Communication

Tools

Basic Computer Proficiency

Job description

A leading company in the fitness industry is seeking a Customer Service Representative to enhance member experiences and manage front desk operations. The role requires providing exceptional service, assisting with member inquiries, and contributing to a positive club environment. Candidates should demonstrate strong communication and problem-solving skills, along with a commitment to customer satisfaction.