Member Experience Specialist

Parke County Rural Electric Membership Corporation; Rockville (IN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Professional growth

Supportive culture

Community service

Job summary

Parke County REMC is seeking a friendly Member Services Associate to greet and assist members at our walk-in and drive-thru windows. You will handle account and billing questions and help process payments, delivering exceptional service.

In this role you’ll answer calls, guide members to the right resources, and ensure a positive experience that supports the cooperative’s community-focused mission. Join a team that values service and teamwork.

Qualifications

• Must have strong customer service orientation and clear communication.
• Two years of experience in a similar role or related field.
• Organized and detail-oriented with good computer skills.

Responsibilities

• Welcome and assist members and visitors at walk-in and drive-thru windows.
• Answer account and billing questions and help with payments.
• Handle incoming calls and route to appropriate resources.
• Provide accurate information and connect members to the right resources.
• Contribute to a positive, member-focused service experience.

Skills

Customer service

Communication

Organization

Attention to detail

Teamwork

Computer skills

Education

High school diploma or GED

Job description

Parke County REMC is seeking a friendly Member Services Associate to greet and assist members at our walk-in and drive-thru windows. You will handle account and billing questions and help process payments, delivering exceptional service.

In this role you’ll answer calls, guide members to the right resources, and ensure a positive experience that supports the cooperative’s community-focused mission. Join a team that values service and teamwork.