Member Services Associate

SmartRecruiters, Inc.; Rockville (IN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Professional growth

Supportive culture

Community service

Job summary

Parke County REMC is seeking a friendly Member Services Associate to greet and assist members at our walk-in and drive-thru windows. You will handle account and billing questions and help process payments, delivering exceptional service.

In this role you’ll answer calls, guide members to the right resources, and ensure a positive experience that supports the cooperative’s community-focused mission. Join a team that values service and teamwork.

Qualifications

• Must have strong customer service orientation and clear communication.
• Two years of experience in a similar role or related field.
• Organized and detail-oriented with good computer skills.

Responsibilities

• Welcome and assist members and visitors at walk-in and drive-thru windows.
• Answer account and billing questions and help with payments.
• Handle incoming calls and route to appropriate resources.
• Provide accurate information and connect members to the right resources.
• Contribute to a positive, member-focused service experience.

Skills

Customer service

Communication

Organization

Attention to detail

Teamwork

Computer skills

Education

High school diploma or GED

Job description

Parke County REMC is a nonprofit and member-owned electric cooperative. Incorporated in 1937 by a group of rural citizens, it exists today to distribute quality service and electricity to the members in portions of six counties: Parke, Putnam, Clay, Vigo, Montgomery and Fountain.
As your utility, we serve over 9,000 residential, commercial, and industrial members and are governed by a board of seven member-elected directors who oversee the general business affairs of the cooperative. Parke County REMC has full time employees that are ready to serve your electrical and member needs.

Job Description

Are you a friendly, organized, and member-focused person who enjoys helping others? We’re looking for a Member Services Associate to join our team and be one of the welcoming faces our members interact with every day.

In this role, you’ll welcome and assist members and visitors at our walk-in and drive-thru window. You'll provide excellent service to our members, assist with account and billing questions, process payments, answer incoming calls, and help connect members with the right resources. You’ll make a positive difference in our members’ experience.

Qualifications

What We’re Looking For

We’re looking for someone who:

• Enjoys working with people and providing exceptional member service.
• Communicates clearly and professionally, both verbally and in writing.
• Is organized, dependable, and detail-oriented.
• Works well as part of a team but can also work independently.
• Has strong computer and organizational skills

Qualifications:

• High school diploma or GED required.
• Two years of experience in this position or a related field, or an equivalent combination of education and experience.

Additional Information

Why Parke County REMC

At Parke County REMC, you’re not just an employee — you’re part of a cooperative family that values teamwork, integrity, and service.

We offer:

• Competitive pay and benefits
• Opportunities for professional growth
• A supportive work culture focused on safety and respect
• The satisfaction of serving your local community

Hourly Position:
$18 - $21/ hour depending on experience

Parke County REMC is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, age, ancestry, genetic information, disability, veteran status or any other characteristic protected by federal, state or local laws.

DEADLINE TO APPLY:3 pm on Friday, October 16, 2026