Member Experience Specialist

SmartRecruiters, Inc.; Rockville (MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Job summary

Parke County REMC, a nonprofit electric cooperative, is seeking a friendly Member Services Associate to greet members and assist with account and billing questions at our walk-in and drive-thru window. You will process payments, handle incoming calls, and help connect members with the right resources, delivering outstanding service and supporting a cooperative culture focused on safety and respect.

This hourly role offers competitive pay ($18-$21/hour) and opportunities for growth within the

Qualifications

• High school diploma or GED required.
• Two years of experience in this position or a related field, or an equivalent combination of education and experience.
• Strong computer and organizational skills.

Responsibilities

• Welcome and assist members and visitors at walk-in and drive-thru windows.
• Provide excellent service and handle account and billing questions.
• Process payments and answer incoming calls.
• Help connect members with the right resources and referrals.
• Support a cooperative culture focused on safety and respect.

Skills

People skills

Clear communication

Organization

Team player

Computer skills

Education

High school diploma or GED

Job description

Parke County REMC, a nonprofit electric cooperative, is seeking a friendly Member Services Associate to greet members and assist with account and billing questions at our walk-in and drive-thru window. You will process payments, handle incoming calls, and help connect members with the right resources, delivering outstanding service and supporting a cooperative culture focused on safety and respect.

This hourly role offers competitive pay ($18-$21/hour) and opportunities for growth within the