Member Experience Specialist

Wabash Valley Power Alliance; Rockville (IN); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Competitive pay

Growth opportunities

Supportive work culture

Community service

Job summary

Parke County REMC is seeking a friendly and organized Member Services Associate to greet members and visitors at the walk-in and drive-thru windows. You will assist with account and billing questions, process payments, answer calls, and connect members with the right resources, making a positive difference in their experience.

The role emphasizes member-focused service within a cooperative culture, with competitive hourly pay and growth opportunities.

Qualifications

• Enjoys working with people and providing exceptional member service.
• Communicates clearly and professionally, both verbally and in writing.
• Is organized, dependable, and detail-oriented.
• Works well as part of a team but can also work independently.
• Has strong computer and organizational skills

Responsibilities

• Welcome and assist members and visitors at the walk-in and drive-thru window.
• Provide excellent service to members; assist with account and billing questions; process payments; answer incoming calls.
• Help connect members with the right resources; make a positive difference in members' experience.

Skills

People skills

Communication

Organization

Team work

Computer skills

Education

High school diploma or GED

Job description

Parke County REMC is seeking a friendly and organized Member Services Associate to greet members and visitors at the walk-in and drive-thru windows. You will assist with account and billing questions, process payments, answer calls, and connect members with the right resources, making a positive difference in their experience.

The role emphasizes member-focused service within a cooperative culture, with competitive hourly pay and growth opportunities.