Member Experience Specialist

Sam's Club; Green Bay (WI); On-site; USD 23,419 - 34,440; Part time

Benefits offered by this job

Health benefits

401(k) and company-paid life insurance

Paid time off and family leave

Job summary

Sam's Club in Green Bay, WI is seeking a Member Frontline Services associate to deliver member service, process purchases, and maintain the checkout area. You will assist with payments, returns, refunds, and exchanges, and promote products to members.

The role supports self-service technology and helps ensure a safe, welcoming shopping environment while adhering to company policies and safety standards.

Qualifications

• Retail experience including operating front end equipment (cash register).
• Familiarity with mobile retail applications and checkout workflows.
• Ability to assist customers with purchases and payments.

Responsibilities

• Provides member service and processes member purchases.
• Maintains checkout area and assists with payments, returns, refunds, and exchanges according to policies.
• Promotes Sam's Club products and services and helps members with self-service technology.
• Ensures safety standards and proper handling of merchandise and paperwork.
• Delivers training and supports associates on processes and procedures.

Skills

Retail experience

Front-end equipment operation

Mobile retail apps

Job description

Sam's Club in Green Bay, WI is seeking a Member Frontline Services associate to deliver member service, process purchases, and maintain the checkout area. You will assist with payments, returns, refunds, and exchanges, and promote products to members.

The role supports self-service technology and helps ensure a safe, welcoming shopping environment while adhering to company policies and safety standards.