Member Experience Specialist

Planet Fitness; Roanoke (TX); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

Planet Fitness in Roanoke, TX is seeking a team member to help maintain a clean, welcoming club environment and deliver high-quality member service. You will handle POS transactions, update member records, and support promotions under guidance from management.

The role requires 18+ years, a high school diploma, CPR/AED certification, and strong communication within a team. Ability to stand long hours and work various shifts is expected.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR and AED certifications required before working alone.
• Comfortable standing for long periods.
• Excellent communication with customers and colleagues.
• Team-oriented, motivated and well-organized.
• Proficient in Microsoft Office and using a computer.
• Familiar with Excel and Planet Fitness brand and procedures.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Operate cash drawers and input member data into tablets/POS.
• Ensure members adhere to policies and address infractions.
• Provide a safe and secure environment for all members.
• Assist the GM/AM with membership promotions and training.
• Audit inventory and communicate with leadership on orders.
• Promote club facilities and assist prospects and members.

Skills

Communication

Teamwork

Microsoft Office

Excel

Education

High School Diploma or equivalent

CPR/AED Certification

Tools

Microsoft Office

Point of Sale (POS) systems

Job description

Planet Fitness in Roanoke, TX is seeking a team member to help maintain a clean, welcoming club environment and deliver high-quality member service. You will handle POS transactions, update member records, and support promotions under guidance from management.

The role requires 18+ years, a high school diploma, CPR/AED certification, and strong communication within a team. Ability to stand long hours and work various shifts is expected.