Member Experience Specialist

Sam's Club; Richmond (VA); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k) Plan

Paid time off

Job summary

Sam's Club is seeking team members in Richmond, VA to provide exceptional member service and support. You will maintain the checkout area, assist with transactions, and resolve member issues while adhering to company policies and safety standards.

The position offers health benefits, a 401(k), and an hourly wage ranging from $17.00 to $25.00. You will also play a role in training new associates and creating a positive shopping experience for all members.

Qualifications

• Strong customer service skills and the ability to handle member concerns.
• Ability to train and mentor new associates.
• Respect for individual differences and team collaboration.

Responsibilities

• Provides member service and maintains checkout area.
• Assists members with payments, returns, and inquiries.
• Trains Member Frontline Services associates on company processes.

Skills

Customer service

Communication

Teamwork

Integrity

Problem-solving

Job description

Sam's Club is seeking team members in Richmond, VA to provide exceptional member service and support. You will maintain the checkout area, assist with transactions, and resolve member issues while adhering to company policies and safety standards.

The position offers health benefits, a 401(k), and an hourly wage ranging from $17.00 to $25.00. You will also play a role in training new associates and creating a positive shopping experience for all members.