Member Experience Specialist

Navy Federal Credit Union; Reston (VA); On-site; USD 28,000 - 34,000; Part time

Job summary

Navy Federal Credit Union in Reston, VA is seeking a friendly, customer-focused Banking Associate for a part-time role. You will assist members with deposits, loans, and other financial products, provide basic guidance, and process routine transactions to support daily operations.

The position emphasizes building relationships, accuracy, and regulatory compliance, with training provided and opportunities for growth within Navy Federal Credit Union.

Qualifications

• Experience building effective relationships through rapport, trust, diplomacy and tact.
• Strong research, analytical and problem-solving abilities.
• Ability to work independently and in a team environment.
• Maintain composure in a high-production, changing environment.
• Navigate multiple systems efficiently and adapt to evolving technologies.
• Sound judgment and informed decision making.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships.
• Understand and comply with applicable federal and institutional regulations.

Skills

Relationship building

Research and problem solving

Independent and team work

Composure under pressure

Multi-system proficiency

Judgment and decision making

Change adaptability

Verbal and written communication

Job description

Navy Federal Credit Union in Reston, VA is seeking a friendly, customer-focused Banking Associate for a part-time role. You will assist members with deposits, loans, and other financial products, provide basic guidance, and process routine transactions to support daily operations.

The position emphasizes building relationships, accuracy, and regulatory compliance, with training provided and opportunities for growth within Navy Federal Credit Union.