Member Experience Specialist – Banking & Solutions

Navy Federal Credit Union; Orlando (FL); Hybrid; USD 32.000 - 48.000; Vollzeit

Zusammenfassung

Navy Federal Credit Union in Orlando is seeking a Member Service Representative (Full-Time) to provide the full range of products and services to members and prospective members. You will perform moderately complex platform banking functions under supervision while building confidence and independence.

The role emphasizes counseling on products, opening accounts, resolving issues, and supporting team knowledge-sharing in a fast-paced environment.

Qualifikationen

• Experience building effective relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Ability to stay composed in a high-production, evolving environment.
• Experience navigating multiple systems and adapting to new technology.

Aufgaben

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening/maintaining deposit accounts, loans and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Cross-sell products to enhance member relationships through education.
• Follow federal and institutional regulations related to financial products and services.
• Support teammates by sharing knowledge and best practices as experience grows.
• Ensure cash and negotiable instruments are handled securely.
• Process deposits, withdrawals, loan payments, and check cashing.

Kenntnisse

Relationship building

Communication skills

Independent work

Team collaboration

Change adaptability

Systems navigation

Problem solving

Decision making

Jobbeschreibung

Navy Federal Credit Union in Orlando is seeking a Member Service Representative (Full-Time) to provide the full range of products and services to members and prospective members. You will perform moderately complex platform banking functions under supervision while building confidence and independence.

The role emphasizes counseling on products, opening accounts, resolving issues, and supporting team knowledge-sharing in a fast-paced environment.