Member Experience Banker

Navy Federal Credit Union; Virginia Beach (VA); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Navy Federal Credit Union in Virginia Beach is hiring for a Platform Banking Associate to assist members with deposit accounts, loans, and other financial products while developing confidence and independence in the role.

The role emphasizes counseling, cross-selling opportunities, and maintaining accurate records while complying with federal and institutional regulations. The position requires teamwork and adaptability in a high-production environment.

Qualifications

• Ability to build relationships and communicate effectively.
• Strong research, analytical and problem-solving skills.
• Experience navigating multiple systems and adapting to evolving technologies.

Responsabilités

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.

Connaissances

Relationship building

Research & analysis

Independent work

Work under pressure

Adapt to change

Decision making

Communication

Description du poste

Navy Federal Credit Union in Virginia Beach is hiring for a Platform Banking Associate to assist members with deposit accounts, loans, and other financial products while developing confidence and independence in the role.

The role emphasizes counseling, cross-selling opportunities, and maintaining accurate records while complying with federal and institutional regulations. The position requires teamwork and adaptability in a high-production environment.