Member Experience Specialist

Crunch Fitness Canada Corporate; Reno (NV); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness in Reno seeks a Member Services Representative to create a positive member experience through superior customer service to members, prospective members and guests.

You will greet members and guests, handle front desk activities including check-ins, sign-ups, phone inquiries, and tours, update member accounts, and respond promptly to questions while maintaining a clean club environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Strong communication and listening skills.
• Punctuality and reliability are essential.

Responsibilities

• Greet members, prospective members and guests; provide exceptional customer service.
• Handle front desk tasks: check members in, answer phones, assist with tours and sign-ups.
• Update member accounts and respond to questions or concerns in a timely, professional manner; escalate as needed.
• Maintain club cleanliness and overall appearance of the facility.

Skills

Customer service

Basic computer skills

Communication

Punctuality

Team player

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.