Member Experience Specialist

BJ's Wholesale Club, Inc.; Portage (IN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Paid time off

Health benefits

401(k) match

Employee stock purchase plan

Job summary

BJ’s Wholesale Club is hiring for a store associate role in Indiana. You will engage with members to deliver exceptional service, monitor entrance/exit activity, and support policy compliance while upholding safety and courtesy standards.

The position emphasizes teamwork, adherence to club procedures, and the ability to work in a fast-paced retail environment with a focus on member satisfaction.

Qualifications

• Strong interpersonal skills and an attention to detail.
• Basic math skills.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• Age requirement varies by state (Indiana: 19+).

Responsibilities

• Delivers superior member service at all points of contact.
• Resolves member concerns in a courteous and timely manner; escalates when needed.
• Maintains merchandise protection procedures and shrink alert protocols.
• Audits transactions and adheres to safety and cash-handling procedures.
• Ensures club policies and safety standards are followed.

Skills

Customer service

Interpersonal skills

Attention to detail

Teamwork

Tools

Smart handheld device

Job description

BJ’s Wholesale Club is hiring for a store associate role in Indiana. You will engage with members to deliver exceptional service, monitor entrance/exit activity, and support policy compliance while upholding safety and courtesy standards.

The position emphasizes teamwork, adherence to club procedures, and the ability to work in a fast-paced retail environment with a focus on member satisfaction.