Member Experience Champion

BJ's Wholesale Club, Inc.; Brookfield (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Daily pay

Free BJ’s Memberships

Generous paid time off

Health benefits options

401(k) plan with company match

Employee stock purchase plan

Job summary

BJ’s Wholesale Club, a leading membership warehouse, seeks team members to provide exceptional service, protect merchandise, and uphold club standards. You will greet members, resolve concerns, and help maintain a safe shopping environment while supporting daily operations.

The role emphasizes strong interpersonal skills, basic math, training compliance, and the ability to work 18+ with location-specific age rules. Join a fast-paced team focused on member satisfaction and operational excellence.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, with state-specific age exemptions as applicable.

Responsibilities

• Deliver superior member service and assist members in a friendly, professional manner.
• Resolves member concerns promptly and escalates when needed.
• Maintain merchandise protection procedures and shrink alert protocols.
• Inspect bags and belongings at exit to ensure safety and policy compliance.
• Support club policies, procedures, and compliance across the team.

Skills

Interpersonal skills

Attention to detail

Basic math

Smart handheld device

Training & certification

Job description

BJ’s Wholesale Club, a leading membership warehouse, seeks team members to provide exceptional service, protect merchandise, and uphold club standards. You will greet members, resolve concerns, and help maintain a safe shopping environment while supporting daily operations.

The role emphasizes strong interpersonal skills, basic math, training compliance, and the ability to work 18+ with location-specific age rules. Join a fast-paced team focused on member satisfaction and operational excellence.