Member Experience Specialist

BJ's Wholesale Club; Portage (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Free BJ's memberships

Paid time off

Health benefits

401(k)

Employee stock purchase plan

Job summary

BJ's Wholesale Club in Portage, Indiana seeks a diligent team member responsible for merchandise protection and delivering superior customer service to members. Duties include monitoring entrances, inspecting bags, resolving member concerns, and upholding safety and club policies.

Featuring weekly pay, competitive benefits, paid time off, health options, 401(k) with company match, and employee stock purchase plan, this role emphasizes teamwork, speed, accuracy, and commitment to the member

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 ye

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner. Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Follow the BEST procedures including cross-checking merchandise to member register receipts and verifying high dollar value items. Records register receipt discrepancies and notifies front line to rectify the situation.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club
• Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
• Maintains high standards of safety for members and team members.
• Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
• Processes empty water jug return vouchers to members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Interpersonal skills

Basic math

Smart handheld device

Training and certification

Long-term employment with company

Age 18+

Job description

BJ's Wholesale Club in Portage, Indiana seeks a diligent team member responsible for merchandise protection and delivering superior customer service to members. Duties include monitoring entrances, inspecting bags, resolving member concerns, and upholding safety and club policies.

Featuring weekly pay, competitive benefits, paid time off, health options, 401(k) with company match, and employee stock purchase plan, this role emphasizes teamwork, speed, accuracy, and commitment to the member