Member Services Specialist – Front End & Customer Support

Sam's West, Inc.; Surprise (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Employee discounts

Live Better U education program

Job summary

Sam's Club in Surprise, AZ is seeking an associate to provide member service, operate checkout areas, and assist members with purchases and self-service tools. You will resolve member issues, process payments, and help with returns and exchanges per policy, while maintaining safety and organization across zones.

The role includes supporting training on processes, enabling program rollouts, and upholding company safety standards in a busy retail environment.

Qualifications

• Retail experience including operating front end equipment (cash register).
• Experience working with mobile retail applications.

Responsibilities

• Provides member service.
• Maintains the checkout area and processes member purchases.
• Resolves member issues and concerns and guides self-service technology.
• Verifies memberships and assists with purchases, returns, refunds, and exchanges as per policy.
• Maintains safety, security, and cleanliness of the store area and zones the area.

Skills

Retail experience

Mobile retail apps

Job description

Sam's Club in Surprise, AZ is seeking an associate to provide member service, operate checkout areas, and assist members with purchases and self-service tools. You will resolve member issues, process payments, and help with returns and exchanges per policy, while maintaining safety and organization across zones.

The role includes supporting training on processes, enabling program rollouts, and upholding company safety standards in a busy retail environment.