Member Experience Specialist

Retro Fitness; Oceanside (NY); On-site; USD 19,000 - 28,000; Full time

Job summary

Retro Fitness is seeking a Member Experience Associate in Oceanside, NY. You will greet and check in members, assist with memberships, and keep the health club clean and welcoming for all guests.

Join a team that values a friendly, energetic attitude, strong customer service, and a proactive approach to helping members achieve their fitness goals. The role emphasizes on-site shifts and maintaining brand standards in a fast-paced environment.

Qualifications

• Prior experience in sales, retail, or hospitality is helpful.
• Active CPR/AED certification preferred.

Responsibilities

• Greet and check in members as they come in.
• Resolve customer issues in an effective manner.
• Sell memberships, retail, and merchandise.
• Follow up with prospects promptly.
• Ensure a safe and clean health club environment for members and staff.
• Open and close the facility if scheduled.
• Follow company policies, procedures, and best practices.

Job description

Retro Fitness is seeking a Member Experience Associate in Oceanside, NY. You will greet and check in members, assist with memberships, and keep the health club clean and welcoming for all guests.

Join a team that values a friendly, energetic attitude, strong customer service, and a proactive approach to helping members achieve their fitness goals. The role emphasizes on-site shifts and maintaining brand standards in a fast-paced environment.