Member Experience Ambassador

Retro Fitness; Philadelphia (Philadelphia County); Hybrid; USD 30,000 - 40,000; Full time

Job summary

Retro Fitness in Philadelphia is seeking a Member Experience Associate to create a welcoming atmosphere for members. The associate will greet and check in members, resolve customer issues, and assist in handling membership sales.

Applicants should possess a positive personality and strong communication skills, with a passion for helping others. Prior experience in customer-facing roles is preferred. This role promotes an energetic club culture while ensuring a safe health club environment for everyone.

Qualifications

• Effective ability to communicate with customers, coworkers, and managers.
• Prior experience in a retail or hospitality setting is helpful.
• CPR/AED training preferred.

Responsibilities

• Greeting and checking in members as they arrive.
• Resolving customer issues effectively.
• Handling membership sales and retention.
• Selling in-store merchandise such as Retro Smoothies.
• Ensuring a safe and clean health club environment.

Skills

Positive, upbeat personality

Effective communication

Multitasking

Detail-oriented

Passion for helping others

Customer service experience

Job description

Retro Fitness in Philadelphia is seeking a Member Experience Associate to create a welcoming atmosphere for members. The associate will greet and check in members, resolve customer issues, and assist in handling membership sales.

Applicants should possess a positive personality and strong communication skills, with a passion for helping others. Prior experience in customer-facing roles is preferred. This role promotes an energetic club culture while ensuring a safe health club environment for everyone.