Member Experience Associate

Retro Fitness; Pearl River (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in fitness is seeking a Member Experience Associate to create a welcoming atmosphere for members and assist with their needs. This role involves greeting members, resolving issues, and supporting membership sales. Ideal candidates will possess a positive attitude, strong multitasking abilities, and a passion for helping others. Join a growing team that values customer service and community impact, where your contributions will directly enhance the member experience. If you thrive in a dynamic environment and love fitness, this opportunity is perfect for you!

Qualifications

• Passion for helping others and creating a welcoming environment.
• Experience in retail or hospitality is helpful.

Responsibilities

• Greeting and checking in members, ensuring a positive experience.
• Resolving customer issues and selling memberships.
• Maintaining a safe and clean environment.

Skills

Multitasking

Communication Skills

Customer Service Orientation

Punctuality

Attention to Detail

CPR/AED Training

Retail Experience

Hospitality Experience

Positive Personality

Energy

Job description

Join to apply for the Member Experience Associate role at Retro Fitness.

Do you love fitness? Would you like to feel you impact the lives of many? Can you see helping prospective members get started? Would you like to hear the "thank you" from the members' lives you impacted?

The Member Experience Associate is responsible for the entire Member Experience. You will be the face of the club; the first person a member sees when they walk in, creating a welcoming environment.

Skills

• Limitless energy and great multitasking skills.
• Positive, upbeat personality with excellent communication skills.
• Ability to wear many hats: guiding prospects on the phone, making smoothies, assisting members.
• Passion for helping others.
• Effective communication with customers, coworkers, and managers.
• Multitasking ability.
• Member experience orientation.
• Punctuality, responsibility, and attention to detail.
• CPR/AED training preferred.
• Experience in retail or hospitality helpful.

Responsibilities

• Greeting and checking in members.
• Resolving customer issues effectively.
• Membership sales and retention.
• Following up with prospects.
• Selling merchandise like smoothies and pro shop items.
• Ensuring a safe and clean environment.
• Opening and closing the facility as scheduled.
• Following company policies and procedures.

Appearance & Schedule

Wear staff shirt, khaki or black athletic pants, sneakers. Be well-groomed. Openers arrive 15 minutes early; closers leave at scheduled time.

Compensation

$15.50 - $16.00 per hour.

About Retro Fitness

Over 120 gyms across the US, offering traditional and personalized fitness options, top-tier equipment, services, smoothies, and amenities. Join us as we grow and expand, led by CEO Andrew Alfano. Interested in franchise ownership? Visit www.retrofitness.com or www.retrofranchising.com for more info.