Member Experience Specialist

Planet Fitness; New York (NY); On-site; USD 22,000 - 28,000; Full time

Job summary

Planet Fitness in New York is seeking a Member Services Representative to create a positive member experience through superior customer service at our club. You will greet members and guests and handle daily front desk duties with professionalism.

The role includes signing up new members, giving tours, updating member accounts, and addressing questions or concerns promptly while escalating when needed. A positive, punctual attitude and a passion for fitness are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member expectations.
• Strong listener with the ability to empathize and problem solve.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to members accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Teamwork

Job description

Planet Fitness in New York is seeking a Member Services Representative to create a positive member experience through superior customer service at our club. You will greet members and guests and handle daily front desk duties with professionalism.

The role includes signing up new members, giving tours, updating member accounts, and addressing questions or concerns promptly while escalating when needed. A positive, punctual attitude and a passion for fitness are essential.