Member Experience Specialist

Planet Fitness - NJ/MA One World Fitness; Berlin Township (NJ); On-site; USD 17,000 - 21,000; Full time

Job summary

Planet Fitness in New Jersey is seeking a Member Services Representative to create a positive member experience by delivering a superior level of customer service to members, prospective members and guests. Duties include greeting and assisting at the front desk, answering phones, checking members in, signing up new members, giving tours, updating accounts, and escalating issues to management as needed.

The ideal candidate has a high school diploma or GED, basic computer skills, a passion for

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Computer basics

Fitness enthusiasm

Positive attitude

Punctuality

Interpersonal skills

Diplomacy

Active listening

Professional language

Age requirement

Education

High School diploma/GED

Job description

Planet Fitness in New Jersey is seeking a Member Services Representative to create a positive member experience by delivering a superior level of customer service to members, prospective members and guests. Duties include greeting and assisting at the front desk, answering phones, checking members in, signing up new members, giving tours, updating accounts, and escalating issues to management as needed.

The ideal candidate has a high school diploma or GED, basic computer skills, a passion for