Member Experience Associate I

Hawaii State Federal Credit Union; Waipahu (HI); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Competitive compensation

100% medical and dental coverage for c

13 paid holidays

401(k) with 6% match

Transportation subsidy

Wellness programs

Tuition assistance

Career development

Ohana culture

Job summary

Hawaii State Federal Credit Union is seeking a Member Associate in Waipahu, Hawaii. You will be the first point of contact, delivering friendly, personalized service and guiding members through everyday banking needs while promoting digital tools and self-service options.

You will help members navigate online and mobile banking, digital payments, and other self-service features, building trusted relationships and contributing to their financial wellness.

Qualifications

• Minimum Qualifications: Professional appearance, dress, and attitude.
• Minimum Qualifications: Good math and touch-typing skills.
• Minimum Qualifications: Good verbal and written communication skills.
• Minimum Qualifications: Ability to operate related computer applications and business equipment.

Responsibilities

• Create exceptional member experiences through friendly, personalized, efficient service.
• Educate members on digital banking capabilities (online banking, mobile banking, digital payments, self-service).
• Build relationships by understanding member needs and offering thoughtful solutions.
• Process transactions accurately while maintaining security, cash handling integrity, and operational excellence.
• Identify opportunities to introduce products, services, and resources to improve convenience and financial wellbeing.
• Support branch goals through collaboration in a high-performing team.

Skills

Professional appearance, dress, and態t

Math skills & touch typing

Verbal & written communication

Computer applications usage

Job description

Hawaii State Federal Credit Union is seeking a Member Associate in Waipahu, Hawaii. You will be the first point of contact, delivering friendly, personalized service and guiding members through everyday banking needs while promoting digital tools and self-service options.

You will help members navigate online and mobile banking, digital payments, and other self-service features, building trusted relationships and contributing to their financial wellness.