Member Experience Specialist

Sam's East, Inc.; McAllen (TX); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase plan

Paid time off

Life insurance

Job summary

Sam's East, Inc. in McAllen, TX is seeking a front-line associate to deliver member service, maintain the checkout area, and assist customers with purchases and returns. You will verify memberships, guide customers to self-service options, and promote Sam's Club products and services while ensuring a safe shopping environment.

This role emphasizes teamwork, integrity, and attentiveness to member needs. You will assist with payments, exchanges, and documenting transactions, complete safety

Qualifications

• Retail experience including operating front end equipment such as cash registers.
• Experience with mobile retail applications is a plus.
• Customer service-focused and able to handle member inquiries.

Responsibilities

• Provides member service.
• Maintains the checkout area and processes member purchases.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services; guides members on self-service technology.
• Assists with payments, returns, refunds, and exchanges per policy.
• Maintains security, safety, and proper handling of merchandise.
• Verifies memberships and assists with purchasing decisions.
• Completes paperwork and logs as required.

Skills

Retail experience

Front end equipment

Mobile retail apps

Job description

Sam's East, Inc. in McAllen, TX is seeking a front-line associate to deliver member service, maintain the checkout area, and assist customers with purchases and returns. You will verify memberships, guide customers to self-service options, and promote Sam's Club products and services while ensuring a safe shopping environment.

This role emphasizes teamwork, integrity, and attentiveness to member needs. You will assist with payments, exchanges, and documenting transactions, complete safety