Member Experience & Services Specialist

Sam's East, Inc.; Sugar Land (TX); On-site; USD 23,000 - 34,000; Full time

Job summary

Sam's East, Inc. is seeking a front-end associate at our Sugar Land, TX location. This role focuses on providing member service, maintaining the checkout area, and processing purchases while promoting Sam's Club products and services.

You will assist members with payments, returns, refunds, and exchanges, and help guide customers with self-service technology as needed. Responsibilities include resolving member concerns, organizing merchandise, and ensuring a safe, efficient store environment.

Qualifications

• Retail experience including operating front end equipment (cash registers, etc.).
• Familiarity with mobile retail applications or self-checkout tech.
• Customer-service oriented with ability to upsell.

Responsibilities

• Provides member service and assists with purchasing decisions.
• Maintains the checkout area and processes member purchases.
• Promotes Sam's Club products and services to members.
• Resolves member issues and concerns.
• Assists members with payments, returns, refunds, and exchanges according to policies.

Skills

Retail experience

Front end equipment

Mobile apps

Job description

Sam's East, Inc. is seeking a front-end associate at our Sugar Land, TX location. This role focuses on providing member service, maintaining the checkout area, and processing purchases while promoting Sam's Club products and services.

You will assist members with payments, returns, refunds, and exchanges, and help guide customers with self-service technology as needed. Responsibilities include resolving member concerns, organizing merchandise, and ensuring a safe, efficient store environment.