Member Experience Specialist

Sam's East, Inc.; Plano (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Sam's East, Inc. in Plano, TX is hiring for a frontline role focused on member service, checkout operations, and helping shoppers with information and purchases.

You will resolve member concerns, promote Sam's Club products, guide customers with self-checkout tech, and ensure a safe, organized store environment.

As part of the team, you will follow company policies on payments, returns, exchanges, and safety procedures while engaging with members and supporting leadership.

Responsibilities

• Provide member service and resolve member issues.
• Maintain checkout area and process purchases.
• Promote Sam's Club products and services.
• Assist with payments, returns, refunds, and exchanges per policies.
• Follow safety procedures and maintain a safe shopping environment.
• Acknowledge members, verify membership, and assist with purchasing decisions.

Job description

Sam's East, Inc. in Plano, TX is hiring for a frontline role focused on member service, checkout operations, and helping shoppers with information and purchases.

You will resolve member concerns, promote Sam's Club products, guide customers with self-checkout tech, and ensure a safe, organized store environment.

As part of the team, you will follow company policies on payments, returns, exchanges, and safety procedures while engaging with members and supporting leadership.