Member Experience Specialist

Walmart Inc.; Marion (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Stock purchase plan

Paid time off

Job summary

Sam's Club Marion is seeking a front-end associate to deliver exceptional member service, handle checkout transactions, and assist with payments, returns, and exchanges. You will guide members on self-service tools, promote products, and help maintain a safe shopping environment in a fast-paced club setting.

The role emphasizes teamwork, adherence to safety standards, and ongoing training to support new programs and process improvements. Competitive hourly pay and benefits are highlighted.

Qualifications

• Retail experience including operating front end equipment (e.g., cash register).
• Experience working with mobile retail applications.
• Strong customer service and communication skills.

Responsibilities

• Provides member service and resolves member issues at the checkout.
• Maintains checkout area and processes member purchases, returns, and exchanges.
• Guides members on self-service technology and product offerings.
• Ensures safety, security, and cleanliness of the sales floor and entrances/exits.
• Trains new front-line staff and supports program rollouts.
• Maintains documentation and reports issues per policy.

Skills

Retail experience

Front end equipment

Customer service

Tools

Mobile retail apps

Job description

Sam's Club Marion is seeking a front-end associate to deliver exceptional member service, handle checkout transactions, and assist with payments, returns, and exchanges. You will guide members on self-service tools, promote products, and help maintain a safe shopping environment in a fast-paced club setting.

The role emphasizes teamwork, adherence to safety standards, and ongoing training to support new programs and process improvements. Competitive hourly pay and benefits are highlighted.