Member Experience Specialist

Broadview Federal Credit Union; Latham (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Broadview FCU is seeking a Member Service Associate at the Latham Branch, supporting the Capital Central region. You will greet members, handle transactions, and nurture relationships to meet member needs.

The role emphasizes customer service excellence, fraud awareness, and promoting digital resources while collaborating with multiple branches. Flexible location availability is required and bilingual applicants are encouraged.

Qualifications

• High School Diploma or GED required or equivalent experience.
• Excellent interpersonal and communication skills with customers.
• Ability to work flexible hours across locations as business needs dictate.

Responsibilities

• Provide outstanding member service, professionally and friendly.
• Process financial service transactions accurately and maintain a cash drawer.
• Detect and report fraud or irregular activities as first line of defense.
• Engage members to deepen relationships and recommend suitable products/services.
• Respond to general member inquiries about information, products, lending, etc.
• Resolve member issues promptly and effectively.
• Promote digital self-service resources and online tools.
• Participate in cross-selling campaigns to support branch goals.

Skills

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Broadview FCU is seeking a Member Service Associate at the Latham Branch, supporting the Capital Central region. You will greet members, handle transactions, and nurture relationships to meet member needs.

The role emphasizes customer service excellence, fraud awareness, and promoting digital resources while collaborating with multiple branches. Flexible location availability is required and bilingual applicants are encouraged.