Member Experience Specialist – Full-Time

Zeal Credit Union; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life Insurance

Paid Time Off

Sick Time

Paid Holidays

Job summary

Zeal Credit Union in Detroit, MI is seeking a Full-Time Member Service Representative to serve our members with daily transactions and high-quality service. This onsite role emphasizes accurate cash handling, account openings, and loan intake to support our member goals.

You will educate members about our products, build lasting relationships, and join a fun, high-performance team committed to exceptional service and community impact.

Qualifications

• 6 months of customer service experience.
• Passion for helping others.
• Strong problem-solving skills.
• Initiative taker.
• Excellent communication skills.
• High attention to detail.
• Punctuality and regular onsite attendance.

Responsibilities

• Balance drawer accurately and securely.
• Open new accounts for members.
• Facilitate loan intake and processing.
• Educate members about Zeal Credit Union products and services to help meet financial goals.
• Build lasting relationships with members through proactive service.

Skills

Customer service experience

Passion for helping others

Problem-solving

Initiative

Communication skills

Attention to detail

Punctuality & attendance

Job description

Zeal Credit Union in Detroit, MI is seeking a Full-Time Member Service Representative to serve our members with daily transactions and high-quality service. This onsite role emphasizes accurate cash handling, account openings, and loan intake to support our member goals.

You will educate members about our products, build lasting relationships, and join a fun, high-performance team committed to exceptional service and community impact.