Member Experience Specialist

Zealcu; Detroit (MI); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Paid Time Off

Sick Time

Paid Holidays

Job summary

Zeal Credit Union in Detroit, MI is hiring a Full-Time Member Service Representative to deliver outstanding member service in a busy onsite environment.

You will handle day-to-day transactions, open new accounts, and assist with loan intake while educating members about our products and services. A minimum of six months in customer service and strong communication are essential.

Join a friendly, high-performance culture with competitive benefits and opportunities for growth.

Qualifications

• 6 months of customer service experience.
• Passion for helping others.
• Strong problem-solving skills.
• Excellent communication skills.
• High attention to detail and punctual onsite attendance.

Responsibilities

• Handle day-to-day transactions for members.
• Open new accounts and facilitate loan intake.
• Educate members about Zeal Credit Union products and services.
• Collaborate to solve member issues and build lasting relationships.

Skills

6 months of customer service

Passion for helping others

Strong problem-solving skills

Initiative taker

Excellent communication skills

High attention to detail

Punctuality and regular onsite

Job description

Zeal Credit Union in Detroit, MI is hiring a Full-Time Member Service Representative to deliver outstanding member service in a busy onsite environment.

You will handle day-to-day transactions, open new accounts, and assist with loan intake while educating members about our products and services. A minimum of six months in customer service and strong communication are essential.

Join a friendly, high-performance culture with competitive benefits and opportunities for growth.