Member Experience Specialist

BJ's Wholesale Club; Jersey City (NJ); On-site; USD 2,376,000 - 2,852,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous PTO

Health benefits options

401(k) match

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club is hiring for a frontline role in Jersey City, NJ. You will assist members, enforce security and loss prevention, and support various club operations while upholding the brand standards.

The position emphasizes consistent attendance, safety, and excellent customer service, with eligibility for weekly pay and comprehensive benefits tailored to store roles. Join a team dedicated to helping families save and shop confidently.

Qualifications

• Strong interpersonal skills and attention to detail required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must complete required training and certification processes.
• Must be employed with BJ’s Wholesale Club for at least 6 months.
• Age requirements vary by state (min. 18, 19 in IN, 21 in DE).

Responsibilities

• Deliver superior member service with a friendly, prompt approach.
• Maintain merchandise protection procedures and shrink alerts.
• Review and maintain AP Alert Binder per standards.
• Follow BEST procedures for receipts and item verification.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery.
• Inspect bags at exit to ensure safety and policy compliance.
• Maintain safety and uphold club policies; attend work consistently.

Skills

Interpersonal skills

Attention to detail

Basic math

Smart handheld device usage

Training & certification

Age requirement 18+ (varies by state)

Job description

BJ’s Wholesale Club is hiring for a frontline role in Jersey City, NJ. You will assist members, enforce security and loss prevention, and support various club operations while upholding the brand standards.

The position emphasizes consistent attendance, safety, and excellent customer service, with eligibility for weekly pay and comprehensive benefits tailored to store roles. Join a team dedicated to helping families save and shop confidently.