Member Experience Champion

BJ's Wholesale Club, Inc.; Baltimore (MD); On-site; USD 2,376,000 - 2,852,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Generous PTO

Health benefits

401(k)

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club is seeking a team member to deliver excellent member service and uphold club standards in a fast-paced environment. You will monitor entrance/exit activity, protect merchandise, and assist members with a friendly, can-do attitude.

The role emphasizes safety, teamwork, and adherence to GOLD standards while supporting store policies. Flexible scheduling, weekly pay, and competitive benefits underline the member-focused culture of BJ’s.

Qualifications

• Strong interpersonal skills and attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, with state variations.

Responsibilities

• Delivers superior member service in a prompt, friendly and professional manner.
• Resolves member concerns and escalates when necessary.
• Maintains merchandise protection procedures and shrink awareness.
• Inspects bags and personal items leaving the building.
• Regular, predictable, full attendance is an essential function.

Skills

Interpersonal skills

Math skills

Handheld device use

Training & certs

Company tenure 6m

Job description

BJ’s Wholesale Club is seeking a team member to deliver excellent member service and uphold club standards in a fast-paced environment. You will monitor entrance/exit activity, protect merchandise, and assist members with a friendly, can-do attitude.

The role emphasizes safety, teamwork, and adherence to GOLD standards while supporting store policies. Flexible scheduling, weekly pay, and competitive benefits underline the member-focused culture of BJ’s.