Member Experience Champion

BJ's Wholesale Club, Inc.; Town of Monroe (NY); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible and Affordable HealthBenefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club is seeking team members in our New York area to protect merchandise, monitor entrances and exits, and deliver outstanding service to members. You will help ensure safety and policy adherence while supporting a positive club environment.

Responsibilities include applying club procedures, resolving member concerns, and maintaining safety standards across areas like pickup, returns and daily operations. Regular attendance is essential.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, except in the following states: Indiana – At least 19 years of age Delaware – At least 21 years of age

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Follow the BEST procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.
• Records register receipt discrepancies and notifies front line to immediately rectify the situation.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club.
• Responds to EAS alarms according to established procedures.
• Maintains high standards of safety for members and team members.
• Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
• Performs other duties as assigned, including working in other departments as needed.

Skills

Interpersonal skills

Attention to detail

Math skills

Smart handheld device usage

Training and certification readiness

Age requirement

Job description

BJ’s Wholesale Club is seeking team members in our New York area to protect merchandise, monitor entrances and exits, and deliver outstanding service to members. You will help ensure safety and policy adherence while supporting a positive club environment.

Responsibilities include applying club procedures, resolving member concerns, and maintaining safety standards across areas like pickup, returns and daily operations. Regular attendance is essential.