Front Entrance Member Service Associate

BJ's Wholesale Club, Inc.; Flemington (NJ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Generous PTO

Health benefits

401(k) with company match

Employee stock purchase plan

Job summary

BJ’s Wholesale Club, Inc. is hiring for a front-line role focused on merchandise protection and delivering outstanding member service at our Flemington, NJ club.

You’ll monitor entrances, enforce club policies, and help create a safe, engaging shopping environment for members and their families. Daily duties include greeting members, resolving concerns, and adhering to BEST practices such as receipt verification and shrink control.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.

Responsibilities

• Greet, assist, and thank all members promptly and professionally.
• Resolve member concerns promptly and escalate when needed.
• Maintain understanding of merch protection and shrink protocols.
• Review and maintain AP Alert Binder per standards.
• Follow BEST procedures: cross-check receipts and verify high-dollar items.
• Record receipt discrepancies and notify front line.
• Audit Express Pay, BOPIC, curbside, and same-day delivery per procedures.
• Inspect known repack articles per guidelines.
• Monitor member/visitor traffic at entrances.
• Respond to EAS alarms per procedures.
• Maintain safety standards for all.
• Inspect bags at exit as required.
• Process water jug return vouchers.
• Maintain all club policies and procedures.
• Perform other duties as assigned across departments.
• Maintain regular, predictable attendance.

Job description

BJ’s Wholesale Club, Inc. is hiring for a front-line role focused on merchandise protection and delivering outstanding member service at our Flemington, NJ club.

You’ll monitor entrances, enforce club policies, and help create a safe, engaging shopping environment for members and their families. Daily duties include greeting members, resolving concerns, and adhering to BEST practices such as receipt verification and shrink control.