Member Experience Specialist

YMCA of Greater Houston; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

YMCA of Greater Houston is seeking a Customer Service/Member Services Associate to provide friendly information and assistance to current and prospective members in person and by phone. You will help members connect with programs, enroll in memberships, and resolve questions and concerns.

The role emphasizes welcoming, supportive service, and adherence to YMCA values, with opportunities to engage families and individuals across the community.

Qualifications

• Minimum age 16.
• CPR/AED and First Aid certifications within 30 days of hire.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Promotes YMCA five core values in all activities.
• Answers inquiries and provides information on YMCA membership and programs.
• Provides prompt and courteous member service in person and over the phone.
• Builds relationships with members and helps connect them with the YMCA.
• Responds to and resolves member concerns.
• Enrolls new members and processes memberships.
• Registers members and participants in classes and programs.
• Conducts tours of facilities and sells memberships.
• Implements procedures for efficient Membership Department operations.
• Reports suspicious or inappropriate behavior and policy violations.
• Follows abuse and incident reporting requirements.
• Meet deadlines related to supporting systems and employee compliance.
• Attends staff meetings and trainings.
• Performs other duties as assigned.

Skills

Interpersonal skills

Problem solving

Customer service

Diversity awareness

Education

CPR/AED and First Aid certifications

Tools

Computer literacy

Job description

YMCA of Greater Houston is seeking a Customer Service/Member Services Associate to provide friendly information and assistance to current and prospective members in person and by phone. You will help members connect with programs, enroll in memberships, and resolve questions and concerns.

The role emphasizes welcoming, supportive service, and adherence to YMCA values, with opportunities to engage families and individuals across the community.